Support

Run into something? The fastest way to reach me is email: hearthere@richardson.co.

When reporting an issue, the most useful things to include are:

• What you were doing (which app was playing, which monitors are connected)
• What you expected to happen, and what actually happened
• The output of the diagnostics dialog — open the HearThere menu while holding ⌥ Option, click Show diagnostics…, and paste the contents
• Your macOS version

Trial & licensing

How does the trial work?

Download HearThere and you get full functionality for 7 days, free, no payment required. After 7 days the app stops routing audio until you enter a license — but everything else (the menu, diagnostics) keeps working so you can purchase from inside the app.

I bought a license. Where is it?

Check your inbox for an email from hearthere@richardson.co with your license key. If you don't see it within a few minutes, check spam. If it still hasn't arrived, email hearthere@richardson.co with the email address you used at checkout.

Can I use my license on more than one Mac?

Yes, on as many Macs as you like. The license is tied to your email, not to a specific device.

Refund policy?

Within 30 days of purchase, no questions asked. Email hearthere@richardson.co and I'll process the refund through Stripe.

What if you raise the price?

Existing licenses are grandfathered. Whatever you paid is what you paid — that license stays valid for v1.x updates regardless of future pricing.

Common questions

HearThere shows "No display speakers detected"

HearThere only routes to displays with built-in speakers. If your external monitors don't have speakers (or the audio device isn't appearing in macOS's Sound preferences), HearThere has nothing to route to.

The audio takes a few seconds to switch when I pause and play in another app

Browsers like Chrome don't immediately release the audio device when you pause a video — they hold it open for a few seconds to allow quick resume. During that window, HearThere can't tell that the audio is idle. It's a tradeoff of using public APIs only.

Can HearThere route just one app's audio to a specific device?

Not currently. HearThere changes the system default output device, which all currently-playing audio follows. Per-app routing requires a virtual audio device (the kind apps like Audio Hijack use), which is a different architecture.

Does HearThere work over AirPlay / Bluetooth speakers?

AirPlay and Bluetooth output devices are treated as "external" — they aren't display speakers. If you choose one manually, HearThere defers to your choice and stops auto-routing.