Support

Run into something? The fastest way to reach me is email: support@hearthere.app.

When reporting an issue, the most useful things to include are:

• What you were doing (which app was playing, which monitors are connected)
• What you expected to happen, and what actually happened
• The output of the diagnostics dialog — open the HearThere menu while holding ⌥ Option, click Show diagnostics…, and paste the contents
• Your macOS version

Trial & licensing

How does the trial work?

Download HearThere and you get full functionality for 7 days, free, no payment required. After 7 days, routing pauses until you enter a license — but everything else (the menu, diagnostics) keeps working so you can purchase from inside the app.

I bought a license. Where is it?

Check your inbox for an email from support@hearthere.app with your license key. If you don't see it within a few minutes, check spam. If it still hasn't arrived, email support@hearthere.app with the email address you used at checkout.

Can I use my license on more than one Mac?

Yes, on as many Macs as you like. The license is tied to your email, not to a specific device.

Refund policy?

Within 30 days of purchase, no questions asked. Email support@hearthere.app and I'll process the refund through Stripe.

What if you raise the price?

Whatever you paid is what you paid. Your license stays valid for all v1 updates regardless of future pricing.

Common questions

HearThere shows "No display speakers detected"

HearThere only routes to displays with built-in speakers. If your external monitors don't have speakers (or the audio device isn't appearing in macOS's Sound preferences), HearThere has nothing to route to.

The audio takes a few seconds to switch when I pause and play in another app

Browsers like Chrome don't immediately release the audio device when you pause a video — they hold it open for a few seconds to allow quick resume. During that window, HearThere can't tell that the audio is idle. It's a tradeoff of using public APIs only.

Can HearThere route just one app's audio to a specific device?

Not currently. HearThere changes the system default output device, which all currently-playing audio follows. Per-app routing requires a virtual audio device (the kind apps like Audio Hijack use), which is a different architecture.

Does HearThere work over AirPlay / Bluetooth speakers?

AirPlay and Bluetooth output devices are treated as "external" — they aren't display speakers. If you choose one manually, HearThere defers to your choice and stops auto-routing.